Faq

POPULAR QUESTIONS

Browse our frequently asked questions for answers to the most common moving questions.

Can’t find your question? Our movicheng cklist features week-by-week moving tips and reminders to help make your move easier.

How do I book a move with Professional Movers And Packers?

There are several ways to plan and book a move with Professional Movers Dubai:

  • To begin, you can use our online booking form and get a basic idea of what your move might cost.
  • If you’re interested in scheduling an in-home estimate, fill out our enquiry form on our website  and our team member will contact you to schedule a visit.
  • You can also reach our customer care center directly by calling +97150-758 8300 to speak with one of our representatives. A local agent will then follow up with you to schedule your in-home estimate.

If you decide to move with Professional Movers Dubai, a move coordinator will be assigned to you. This person will help you select moving services (if needed) and answer any questions you may have throughout the entire process.

What is involved with an Free Survey?

During an Free Survey, a salesperson will visit your home and estimate the weight and size of all of your belongings that you will be moving. They’ll also discuss move details such as dates, packing servicespackage pricing, etc., and address any questions you may have. At the end of the visit, your salesperson will draft a customized written estimate for your review.

When should I contact my move coordinator?

You may contact your move coordinator at any time throughout your move process. Your move coordinator can assist with delivery dates, additional moving services (packing, unpacking, cleaning services, etc.) and any questions you may have about the process. If you ever need to add or subtract items from your move or change your move date, your move coordinator can assist with updates. Keep his phone number handy throughout the entire move process.

Do you provide moving boxes?

Yes, we do. If you prefer to pack personal items or clothes by yourself we will deliver some boxes prior upon request. You can check our online shop here.

Can I set up a certain packing or delivery date and time?

The earlier you book, the higher is the chance that we can meet your desired date. Our packing crew will arrive around 9 am and start the wrapping and packing and most jobs are done within 24 hours depending on the volume.

Do I have to pay duty and tax ?

Returning UAE citizen and expatriates moving into the country have to provide certain documents to gain duty and tax free entry for used household goods. Duty on new products is 5%.

  • Proof of employment in UAE (only for expats)
  • Passport copy
  • UAE Residence Permit (only for expats)
  • English packing list

However any kind of motor vehicle is always due to 5% duty/tax, even if you have owned the vehicle before.

Can I insure my goods against damage or loss?

You can chose between a full cover insurance where damages and loss is covered or a total loss only insurance. If you pack by yourself, the full cover option is not available.

Are there any hidden charges?

All expected and regular costs are considered and included in our quotation. However there can be additional costs for customs physical inspection, X-ray and even unpacking of containers if ordered by customs or port authorities. In the unlikely event we will charge you by proven outlay of original costs.